Refund and Cancellation Policy

A non-refundable Application Fee (Service Fee) is calculated at 5% of your total cost for utilizing services.

    Refunds

    Deposit: The deposit paid is refundable (less the Application Fee) in the following cases:

      If the chosen preceptor has not accepted a student’s request within 10 business days of receiving it.
      The preceptor declines the request. If the preceptor declines the student's initial request, we will try to replace the student. If we can't replace the preceptor, we will refund the deposit per policy.
      If the chosen preceptor has not completed the student paperwork provided by NPLinks within 10 business days of receiving it.

    Full Balance: The full amount paid is refundable in the following cases:

      Preceptor can no longer precept a student, and the student chooses to accept a refund as opposed to an alternative preceptor/clinical site.
      Preceptor can no longer precept a student, and NPLinks is unable to provide an alternative preceptor/clinical site
      Preceptor moves locations, changes employment, or has a personal circumstance that hinders them from precepting
      Preceptor/clinical site is not approved by a student’s university due to information that was not available to the student in the preceptor’s online profile or shared by NPLinks employees. This includes but is not limited to: student/preceptor ratio, patient care/services provided, licensure status, etc. This does not include policy changes from the student’s university or changes within the course requirements
      Preceptor/clinical site updates their site requirements (such as background check, vaccination/immunization requirements, etc.) within 14 calendar days of the student’s start date and Student is unable to fulfill the requirements.

      Circumstances that are ineligible for a full refund include but are not limited to the following:

        Student choose not to work with their chosen preceptor after the preceptor has completed the NPLinks-provided student paperwork due to personal reasons or preferences.
        Students did not review their university’s preceptor/clinical site requirements prior to requesting their clinical rotation.
        Student is removed from the clinical rotation due to misconduct, inappropriate behavior, or poor performance.
        Preceptor/clinical site is not approved by a student’s university due to information that was available to the student in the preceptor’s online profile or shared by NPLinks This includes but is not limited to: location, clinical setting, patient count, clinical site hours/scheduling, etc.
        Student is unable to adjust to their preceptor’s working schedule.
        Student is informed of clinical site requirements (including background checks, vaccination/immunization requirements, etc.) and are unwilling to fulfill these requirements.
        In these circumstances the student can request a cancellation. Please refer to the cancellation terms below.
        Student decide not to use the preceptor after reservation. If the student decides not to use the preceptor or does not complete all the hours in the planned rotation (for ANY personal reasons, found their own preceptor, etc.), the student will not get a refund.
        Student decides not to use the preceptor after reservation. If the student decides not to use the preceptor or does not complete all the hours in the planned rotation (for ANY personal reasons, found their own preceptor, etc.), the student will not get a refund.
        Student fails or does not complete the rotation due to his or her own malfeasance, actions, failure to pass background check, class failure, preference, or violation, does not qualify for a refund. If the school or preceptor removes the student from the rotation due to his or her own action or violation, the rotation is ineligible for refund.

          Cancellations

            If a student cancels a clinical rotation with a preceptor that has already completed the NPLinks provided student paperwork and full payment has not been made, the student will be charged a cancellation fee
            If the cancellation is requested 60 calendar days or less from the student’s rotation start date, the cancellation fee will equal 100% of the remaining balance on the student’s account.
            If a student cancels a clinical rotation with a preceptor that has already completed the NPLinks provided student paperwork and full payment has been made, the student may be eligible for a cancellation refund.
            If the cancellation is requested more that 60 calendar days from the student’s rotation start date, the cancellation refund amount will equal 50% of the balance paid by the student (less the deposit).
            If the cancellation is requested 60 calendar days or less from the student’s rotation start date, the student is not eligible for a cancellation refund.

            Unresponsive Student

              A student will be considered “Unresponsive” if either NPLinks or the student’s chosen preceptor cannot reach the student after at least 5 attempts over 3 calendar days.
              Contact methods include text message, phone call, and/or email. The contact information provided from the form on NPLinks.com is the only contact information that can be validated as belonging to the student
              NPLinks reserves the right to cancel any and all clinical rotations for ghosting students. Any cancellations will be subject to the above cancellation terms.

            Extenuating Circumstances

            The above refund and cancellation policies may be superseded by the NPLinks team for extenuating circumstances after an internal review. If you believe you have an extenuating circumstance, please let the NPLinks team know as soon as possible. You can do this by reaching out to your assigned Student Coordinator or emailing us at <info@nplinks.com>.